Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Chicago, IL – Ashland and Addison branch, 3556 N Ashland Ave, . PNC is an in‑office company that encourages collaboration and support so employees can thrive.

As a Personal Banker within PNC’s Retail Branch organization, you will acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to grow customer wallet share.

Key responsibilities include:

• Driving proactive sales conversations through outbound calling, teller interactions, appointment setting, and lobby engagement.
• Delivering a full PNC conversation with every client interaction to identify appropriate solutions.
• Leveraging ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Educating customers on managing financial transactions using technology, tools, and resources.
• Identifying and mitigating risk, ensuring adherence to policies and procedures, and demonstrating sound judgment within established limits.
• Participating in branch daily operations and ensuring they are completed efficiently and accurately.
• Demonstrating heightened scrutiny to identify and avoid loss.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s degree or equivalent and related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

No required certification(s).

Base Salary: $49,500.00 – $82,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.

PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employees and spouses/children, short and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, a wellness program with financial incentives, and paid time off (maternity/ parental leave, up to 11 paid holidays, occasional absence days, 15–25 vacation days depending on career level, and additional days for years of service).

If an accommodation is required to participate in the application process, please contact us via email at  and include "accommodation request" in the subject line and your name, the job , and preferred contact method in the body. Non‑related emails will not receive responses. You may also call  and say "Workday" for accommodation assistance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history. California residents, please refer to the California Privacy Notice for information on how PNC may use or disclose your personal information.