Customer Service Associate

ABOUT US

The Barrington Area Library is a busy, friendly place that supports lifelong, active learning, and an appreciation for creativity and innovation. Customers of all ages and interests visit our Library, expecting to find excellent and informed service, and spaces designed for private work and group collaboration. Our Customer Service department is dedicated to ensuring a seamless experience by assisting customers with Library services, answering inquiries, and providing personalized support to meet their needs.

• Greet and assist customers at service points, provide help with checking materials in and out. Process customer account transactions and Library card applications. Facilitate materials searches.
• Promote Library services and instruct customers in their use. Direct customers for additional assistance. Coordinate with other Library staff as needed.
• Communicate with customers on site or remotely to provide information and resolve inquiries, using a variety of tools including multi-line phone, email, instant message, and text.

• High school diploma or GED.
• Customer service experience preferred.
• Strong written and oral communication skills.
• Enjoy collaborating and problem solving with coworkers and customers.

505 N. Northwest Highway, Barrington, IL

This is a year-round, part‑time, hourly position, averaging 16‑19 hours per week. Weekly schedules vary based on the needs of the department, but generally consist of 4 or 8 hour shifts between 8:45 AM – 9:15 PM, including 1‑2 evenings per week, and 1‑2 weekends per month. Flexibility in scheduling is required.

The pay range is $18.50‑$19.36 per hour. Skills, experience, and internal equity will determine offer made. This position is eligible for the following benefits: paid vacation days, sick days, and bereavement pay.

This position will remain open until filled or until August 15, 2026, whichever comes first. We encourage applicants to apply as soon as possible.

The Barrington Area Library is an Equal Opportunity Employer.