Dispatcher, Customer Service​/HelpDesk

Priority Review Date (Note - Posting may close at any time)

Provides dispatch services for assigned department. Uses a multi-line telephone system to receive and relay information to appropriate units. Creates and logs incident reports.

• Answers incoming telephone calls on a multi-line telephone system.
• Disseminates all pertinent information to appropriate persons via telephone or two‑way radio to facilitate the transmission of information and/or answer questions.
• Contacts external agencies such as paramedic, fire, ambulance, animal control and police services to handle critical incidents.
• Assists the public via telephone and in‑person to assess situations and problems.
• Determines appropriate response and relays accurate information to appropriate units for response.
• Prioritizes incident reports and maintains an accurate log to meet Federal, State and University requirements.
• Inputs and retrieves pertinent information from a computerized database to assist University staff and the general public.
• Utilizes and complies with proper security and radio procedures.
• Might be required to work closely with other dispatch centers.
• Patrols parking lots, checks for proper permits, issues citations for improper parking, and assists motorists with parking and directions.
• Processes copies of issued citations and completes related forms during shift.
• Directs traffic in parking lots during special events such as football, basketball, entertainment events, theatrical productions, or University wide events (commencement).
• Impounds vehicles parked in tow‑away zones or that have excessive citations in accordance with departmental procedures.

Dispatchers must question callers to obtain sufficient information to notify responsible parties in emergency situations and conduct confidential information searches as requested. They need to maintain priorities while handling multiple calls and think clearly under stressful conditions.

• Six months related experience or equivalency (one year of education can be substituted for two years of related work experience).
• Ability to speak concisely and distinctly.
• Demonstrated ability to handle multiple tasks and work under stressful conditions.
• Previous computer experience.
• Demonstrated human relations and effective communication skills.

This position may require the successful completion of a criminal background check and/or drug screen.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University extends veterans’ preference to qualified applicants. Reasonable accommodations are available for individuals with disabilities. For more information, see the University of Utah Non‑Discrimination page: (Use the "Apply for this Job" box below)..

• Resume
• Cover Letter