Customer Service Representatives

Job Title:

Customer Service Rep (Front Counter/Info Center)

Department:
Commuter Services - Operations (00450)

Location:

Salt Lake City, UT

Full Time:
Yes

Schedule:

Monday – Friday, 7:45am to 4:15pm

Pay: $18.00/hr

Job Summary

Assists customers in our office, over the phone, and through emails. Provides information to customers regarding parking and transit options on campus. Provides general front counter and department support. Knowledge of basic office programs required (i.e., Outlook, Excel, and Windows). Degree not required.

• Help customers at the front counter, answer telephone calls, and respond to customer emails.
• Accept payment for parking permits and tickets.
• Perform daily cash reconciliation and deposit.
• Assist with data entry.
• Direct customers at parking lot entrances during large scale special events on campus, such as home football games and other campus events.

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Customer Service Representative, III:
  Requires 3+ years of related experience.
• Knowledge of basic office programs required (i.e., Outlook, Excel, and Windows). Degree not required.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.