Customer Support Agent

Description

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner.
• Support customers with inquiries related to bookings, schedules, and general service information.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently while ensuring high satisfaction levels.
• Coordinate with internal teams to handle escalations and complex cases.
• Maintain detailed records of customer interactions in the system.
• Ensure compliance with company service standards and quality guidelines.

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and timely manner.
• Support customers with inquiries related to bookings, schedules, and general service information.
• Provide accurate guidance on policies, procedures, and service offerings.
• Resolve customer issues efficiently while ensuring high satisfaction levels.
• Coordinate with internal teams to handle escalations and complex cases.
• Maintain detailed records of customer interactions in the system.
• Ensure compliance with company service standards and quality guidelines.

• Open to freshers and candidates with at least 6 months of Customer Service experience.
• English proficiency: B2 level or above.
• Korean proficiency: B2 level or above, with recognized certification (e.g. TOPIK Level 4 or equivalent).
• Strong communication and problem-solving skills.
• Ability to handle high-volume customer interactions in a fast-paced environment.
• Good customer‑centric mindset and attention to detail.

• Salary and Benefits
• Attractive salary;
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
  
  Paid leave (12 days/year).
• Working Environment
• International, fun, and professional working environment:
  Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach – spanning 78,000 experts in 33 countries – and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.