Customer Service Specialist

Job Description

We are seeking an experienced Customer Service & Sales Associate to join our team! Are you creative? Do you think outside the box? This job may be the perfect fit! We are looking for an energetic, self motivated and detailed oriented individual who enjoys a fast paced environment.

We specialize in high end crystal and acrylic awards, plaques, engraved gifts, screen printing, embroidery, trophies and medals and more. Help customers create and design to bring their vision to life.

Hours are Monday-Friday 9am-5pm. Saturday and Sunday off. Must be available during these hours. Individual must have a valid VA driver's license and their own car.

Qualifications:

• 3+ years of experience in retail sales & service
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must have excellent memory; willing to study/memorize our products/services
• Proficient with technology; specifically iPads and computers
• Interest or general knowledge of sports is beneficial

Responsibilities:

• Taking and inputting customer orders
• Answering the phone and emails
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• This is not a sit down job; will be expected to get hands on and assist in production when needed

Job Type: Full Time or Part Time

Pay: $16 - $18 per hour

Expected hours: 30+

We are Crown Trophy of Fredericksburg, family owned and operated for over 25 years. We specialize in Trophies and Awards, Embroidery and Screen Printing, Gifts and Engraving. We offer all major apparel brands such as Nike, Carhartt, Eddie Bauer, The North Face, Ogio, Travis Mathews, Under Armour and more. We also specialize in making custom Coins, Medals, Pins and Rings. At Crown, we strive to offer the best customer service, great quality products and provide quick turnaround on orders.