Teller, Customer Service​/HelpDesk

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FT Hourly Full-Time Vandalia, IL, US

3 days ago Requisition

Salary Range: $15.00 To $19.00 Hourly

The FNB Community Bank

The FNB Community Bank is the only locally owned community bank in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities:
Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove. We have a Teller I position available.

Job Description

REPORTS TO:
Teller Supervisor

APPROVED BY: HR/CRCBO

POSITION TYPE:
Non-Exempt

SUMMARY/OBJECTIVE

The Teller I is a position that effectively welcomes customers and performs various duties related to the processing of customer transactions.

ESSENTIAL FUNCTIONS

• Exhibit the core values of the FNB—Trust, Commitment, Excellent Customer Service, and Professionalism
• Be customer service driven and respond to all customer requests with tact, diplomacy, and a sense of urgency
• Serve customers at a teller window by processing a variety of transactions using their own judgment within narrow limits
• Balance cash drawer daily with a high level of accuracy and within the guidelines outlined in the Teller Balancing Policy
• Answer and direct phone calls
• Can perform additional duties, such as balancing accounts, the vault, and assisting the supervisor in tasks
• Can explain bank services and account types to customers
• Maintain proficiency on current software and required online sites
• Able to keep an organized and clean work area
• Review and comply with all state and federal regulations and FNB policies and procedures
• Represent the bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers
• Display a professional image through appearance and behavior
• Maintain the highest level of confidentiality
• Performs other duties as assigned

SKILLS:

• Proficient in cash handling, basic transaction processing, and customer service.
• Advanced Mathematic Skills
• Customer Service Driven
• Advanced knowledge of banking products and services
• Ability to identify a customer need and recommend appropriate products or services
• Advanced computer skills and knowledge of Microsoft
• Advanced knowledge of regulations and policies

FUNCTIONS:

• Ability to perform all basic teller functions
• Selling License Stickers
• Process Cashier’s Checks and Money Orders
• Process Cash Advances
• Assist in daily vault balancing
• Ability to perform opening and closing procedures
• Possess skills to handle difficult customer interactions and resolve issues effectively
• Advanced ability to navigate core systems
• Ability to navigate in our research system
• Ability to assist in training help for Teller Trainees

RESPONSIBILITIES :

• Handling routine transactions like deposit sand withdrawals and checking cash independently.

BENEFITS

• Comprehensive health, disability, and life insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Paid parental leave
• Professional membership opportunities

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work will occasionally be done outside in all weather conditions.

WORK REQUIREMENTS

• High-quality customer service skills
• Excellent interpersonal skills
• Detail oriented
• Solid communication skills which include verbal, written, and listening skills
• Desire to expand product knowledge and procedural skills
• Ability to read and comprehend legal and regulatory material related to the job area

PHYSICAL DEMANDS

• Language
  
  Skills:
  
  
  • Ability to read, analyze, and interpret business and professional documents.
  • Proficient in writing reports, business correspondence, and procedure manuals.
  • Capable of effectively presenting information to various stakeholders.
• Mathematical
  
  Skills:
  
  
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.
• Reasoning Ability:
  • Solve practical problems with limited standardization.
  • Interpret various forms of instructions, whether written, oral, or diagrammatic.
• Other
  
  Skills and Abilities:
  
  
  • Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
  • Advanced proficiency in computer applications is required.

REQUIRED EDUCATION AND EXPERIENCE

• High school education with additional training preferred
• 1 or more years of experience in Banking