Sales Lead, Customer Service​/HelpDesk, Customer Service Rep

Finish Line Car Wash in Madisonville, KY is seeking a Sales Lead to drive membership and wash package sales while delivering fast, friendly customer service. In this hands-on role, you'll greet customers, explain wash options, promote memberships, and process transactions accurately. You'll help train team members, support daily site operations, maintain a clean, safe environment, and ensure a welcoming experience. This role offers opportunities to build leadership skills, grow into supervisory positions, and contribute to a customer-first, team-oriented car wash environment serving the local community.

Responsibilities

• Greet customers and provide friendly, efficient service
• Explain wash packages, memberships, and promotions to customers
• Drive membership and package sales to meet location goals
• Process cash and card transactions accurately and efficiently
• Support training and coaching of front-line team members
• Monitor site appearance, ensuring a clean, safe environment
• Assist with traffic flow and vehicle guidance through the wash
• Handle basic customer concerns and escalate issues as needed
• Collaborate with team to meet daily operational targets
• Report sales performance and customer feedback to management

Required Skills

• Customer service
• Point-of-sale (POS) operation
• Cash handling and reconciliation
• Sales and upselling techniques
• Basic merchandising of wash packages
• Vehicle positioning and safety awareness
• Conflict resolution and de-escalation
• Time management in fast-paced settings
• Team leadership and coaching support
• Basic computer and data entry skills