Front Desk Clerk

greeting visitors, managing reservations, and providing customer service:

• Check-in and check-out:
  Welcome and assist guests during check-in and check-out
• Security:
  Provide security and control to the front door area
• Customer service:
  Respond to customer inquiries and complaints in a timely and polite manner
• Administrative tasks:
  Process bills, maintain records, and perform other administrative duties
• Office management:
  Maintain a clean and organized reception area, stock office supplies, and receive deliveries
• Communication:
  Answer and direct phone calls, and facilitate correspondence with customers
• Reservations:
  Manage reservations and appointments

Some skills and qualifications that are often sought for front desk positions include:

• Verbal communication
• Customer service
• Problem-solving
• Organizational and multi-tasking abilities
• Proficiency in English
• Familiarity with office machines
• Knowledge of office management and basic bookkeeping
• High school diploma or GED

Shamin Hotels