Customer Service Rep

Job Description

Job Title:

Customer Service Representative Department: HQ INSIDE SALES

Reports To:

Customer Service Manager

Job Description

Job Title:

Customer Service Representative Department: HQ INSIDE SALES

Reports To:

Customer Service Manager FLSA Status: Non
- Exempt Employment Status: Full Time Location:
Channahon
Pay Range: $40K- $60K Who We Are

With over 70 years of innovative products and services, Valto is the world’s leading provider of FRP composite panels. Our lightweight composite products deliver unsurpassed strength and durability; and we continue to pioneer next level performance in building materials, recreational vehicles, and transportation. We deliver quality products that perform in demanding environments.

Valto is searching for a Customer Service Representative to be based out of Channahon, IL, who is fluent in speaking, reading, writing in Spanish. Reporting to Customer Service Manager, this person will be responsible for providing exceptional service and support to customers by managing orders, responding to inquiries, communicating product information, and ensuring a seamless customer experience from order entry through delivery.

This role serves as a key liaison between customers, sales, operations, and internal departments to ensure customer needs are met accurately, efficiently, and professionally.

The ideal candidate will bring 5–7 years of customer service experience and a minimum of an associate’s degree in business or a related field. We are seeking someone who will not only provide exceptional customer support, but also take ownership, identify opportunities for continuous improvement, challenge the status quo, and collaborate across teams to strengthen processes and drive meaningful business results.

How you’ll make an impact:

• Provide outstanding customer service by responding to customer inquiries, resolving issues, and maintaining strong relationships with customers, prospects, and internal stakeholders.
• Accurately process customer orders, pricing requests, quotations, and account information while ensuring order details are entered and managed in a timely manner.
• Communicate product information, availability, pricing, and application guidance to help customers make informed purchasing decisions.
• Monitor order fulfillment, shipment status, and delivery performance to ensure customers remain informed throughout the order lifecycle.
• Maintain customer data, records, documentation, electronic orders, and CRM information while ensuring accuracy and organization.
• Collaborate with Sales, Operations, Shipping, and other departments to resolve customer concerns, improve processes, and support company objectives.

What you bring to the table:

• Associate's degree or Bachelor's degree preferred; equivalent customer service experience may be considered.
• Previous customer service, order management, sales support, account management, or administrative experience preferred.
• Fluent in English and Spanish, with strong verbal, written, and telephone communication skills required to effectively support our Spanish-speaking customers, ensure clear and accurate communication, and build positive relationships with both customers and internal teams.
• Experience working with CRM systems, order entry systems, Microsoft Office applications, and business software programs. Experience with AS400 and Salesforce is preferred.
• Strong organizational and multitasking skills with the ability to manage multiple customer requests and priorities in a fast-paced environment.
• Effective problem-solving skills, attention to detail, and a customer-focused mindset with a strong sense of urgency.
• Ability to learn technical product information, pricing…