Manufacturing - Account Manager
Listed on 2026-09-18
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Customer Service/HelpDesk
Location: Loves Park
ESSENTIAL FUNCTIONS
Analyze customer part prints/data & create specifications for the proper cutting tools to produce the part, often with assistance from co-workers. Identify situations which may require special pricing considerations or marketing opportunities and notify/ask supervisor for direction. Answer customer questions, handle special requests and resolve complaints promptly, in a pleasant manner, with assistance from others. Recommend materials & coatings to customers for specific applications and be able to explain the reasons for the recommendation, with frequent assistance from others.
SKILLS& ABILITIES
Education:
High School graduate or equivalent.
Experience:
None required, however; manufacturing and/or customer service experience preferred. Computer
Skills:
Competent in Word & Excel with swift accurate keyboarding skills required. Understands how to use Company intranet including navigating the Quality Environmental and CIT systems. Must be able to look up a MSDS and understand SAP/Docuware Practice and follow the GBP and be knowledgeable in ISO 9001 & 14001. Employee is required to learn, understand and practice Lean Manufacturing principles within our facility.
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