Customer Relations Management Representative

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What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Position Summary: The Customer Relations Management Representative provides proactive account management to support business growth and deliver best-in-class customer experience. This role serves as the primary point of contact for customers, managing a broad range of activities throughout the order-to-cash process. The representative is responsible for resolving complex customer inquiries and issues, often requiring advanced problem-solving, critical thinking, and cross-functional collaboration to ensure timely and effective solutions.

• Manage customer accounts through all phases of the order-to-cash process, including quotations, order entry, forecasting, expediting, order book management, and maintenance of customer master data.
• Serve as the primary point of contact for customers, ensuring timely resolution of inquiries, issues, and requests while delivering a best-in-class customer experience.
• Collaborate cross-functionally with Sales, Supply Chain, Engineering, Manufacturing, and other internal stakeholders to meet customer requirements and business objectives.
• Build and maintain strong customer relationships by providing responsive communication, proactive account management, and effective problem resolution.
• Analyze customer needs, ordering patterns, pricing structures, and service-level requirements to identify opportunities for improved performance and growth.
• Support revenue growth and customer retention by maintaining customer loyalty and identifying opportunities to expand business within existing accounts.
• Monitor and manage order fulfillment activities, ensuring accurate order processing, on-time delivery, and customer satisfaction.
• Utilize advanced problem-solving skills to address complex customer, operational, and supply chain challenges.
• Maintain a working knowledge of products, manufacturing processes, and supply chain operations to effectively support customer accounts and business needs.
• Analyze and present account data, trends, and performance metrics to support informed decision-making and continuous improvement initiatives.
• Prepare and maintain accurate records, reports, and customer account documentation using Microsoft Excel and other business systems.
• Communicate effectively with customers and internal partners to ensure alignment, transparency, and successful execution of customer requirements.

Qualifications:

• Required:
• High school diploma with 1-3 years of relative experience
• Proficiency in Microsoft Office Suite, including Excel
• Experience in the Manufacturing Industry
• Preferred:
• Bachelor’s degree in business management, Marketing, Communications or Supply Chain.
• SAP experience and strong analytical skills
• Experience with Timken Systems (SAP, PTPlace)
• Experience in process improvement, project management, or change management

Language

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions,…