Customer Service Representative

Segment:
Danfoss Power Electronics and Drives Segment

Job Category:
Sales

Work Location Type:
On-site

Req

Job Location:

Loves Park, IL, US

Employment Type:

Full Time Segment:
Danfoss Power Electronics and Drives Segment Job Category:
Sales Work Location Type:
On-site

At Danfoss Drives
, you will play a key role in delivering an outstanding customer experience. As the primary point of contact for assigned customer accounts, you will help customers get the information, support, and solutions they need while building lasting relationships that strengthen trust in our business. In this role, you will partner closely with sales, operations, logistics, manufacturing, and other teams to ensure orders are processed accurately and customer needs are addressed quickly.

Your ability to communicate effectively, solve problems, and stay organized will directly contribute to customer satisfaction and business success. If you enjoy helping customers, working collaboratively, and making a meaningful impact every day, we would love to hear from you.

• Serve as the main point of contact for customer inquiries, responding to calls and emails in a timely, professional, and customer-focused manner.
• Support the full order management process, including order entry, order changes, expediting requests, returns, repairs, and monitoring order status to ensure accurate fulfillment.
• Partner with sales, logistics, manufacturing, and warehouse teams to provide customers with updates on product availability, delivery schedules, pricing, and order progress.
• Build strong relationships with customers and key account teams by proactively addressing concerns, resolving issues, and helping prevent disruptions to customer operations.
• Contribute to team success by supporting performance goals, providing open order reports, participating in customer meetings, and identifying opportunities to improve the customer experience.

• High school diploma or equivalent, along with experience in customer service, order management, or a related field, or a bachelor's degree in a relevant discipline.
• Strong written and verbal communication skills with the ability to build positive relationships with both customers and internal teams.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced environment while maintaining attention to detail.
• Basic proficiency with Microsoft Office and data entry systems; experience with SAP, ERP systems, Fiori, or customer contact center environments is a plus.

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

The US base salary range for this full-time position is $53,000- $65,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary…