Customer Service Representative

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

At Just In Time Heating, Air Conditioning & Plumbing, we believe every home deserves a hero - and every hero team needs an incredible Customer Service Representative to answer the call.

Our CSRs are the first heroes our customers meet. When someone's furnace quits, a pipe bursts, or their AC stops working in the middle of summer, you're the calm, confident voice that saves the day.

If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you.

As a Customer Service Representative, you'll be the command center for our Home Service Heroes, helping customers get the fast, reliable help they need.

Your superpowers will include:

• Answering incoming calls and assisting customers with scheduling and service needs
• Listening carefully and responding with empathy and solutions
• Dispatching our technicians to save the day
• Keeping detailed notes and accurate customer records
• Communicating with team members to ensure every job runs smoothly
• Creating a positive, memorable experience for every customer

• Friendly and confident communication skills
• Ability to stay calm and organized in a fast-paced environment
• Strong attention to detail and accurate data entry
• Multitasking skills - talk, type, and problem-solve like a pro
• Team-player mindset with a positive attitude
• Customer service experience preferred (but we'll train the right hero!)
• Resourceful Hero Mindset - able to use available tools, systems, and training resources to find answers and solutions before escalating to the team.

• Competitive pay and benefits
• Growth and advancement opportunities
• A fun, supportive team environment
• A company that values its people and the community
• The opportunity to make a real difference for families in our area every single day

At Just In Time, we're more than a company - we're a team of local Home Service Heroes dedicated to helping our neighbors stay comfortable and stress-free.

If you're ready to bring your energy, positivity, and customer-first mindset to a team that truly values what you do,