Sales and Customer Support Specialist
Job in
University Park, Will County, Illinois, 60484, USA
Listed on 2026-10-05
Listing for:
Akers Packaging Service Group
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management
Job Description & How to Apply Below
- Communicates with customers, estimating items for pricing and order entry.
- Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
- Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
- Processes customer orders, shipments and expedites delivery of products.
- Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
- Investigates and provides timely responses and resolution to customer complaints.
- Maintains and manages inventory programs using ERP
- Supports Customer Service Manager functions when Customer Service Manager is absent.
- Conforms with and abides by all regulations, policies, work procedures and instructions.
- Special projects as assigned by the General Manager or Customer Service Manager.
- Ability to work in excess of 40 hours, as business needs arise
- Regular and reliable attendance
- Any other task or duty that is deemed necessary by management.
- Communicates with customers, estimating items for pricing and order entry.
- Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
- Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
- Processes customer orders, shipments and expedites delivery of products.
- Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
- Investigates and provides timely responses and resolution to customer complaints.
- Maintains and manages inventory programs using ERP
- Supports Customer Service Manager functions when Customer Service Manager is absent.
- Conforms with and abides by all regulations, policies, work procedures and instructions.
- Special projects as assigned by the General Manager or Customer Service Manager.
- Ability to work in excess of 40 hours, as business needs arise
- Regular and reliable attendance
- Any other task or duty that is deemed necessary by management.
- Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
- Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
- Ability to sit for extended periods of time at desk in traditional office environment
- MS Office Suite (Excel, Word, Outlook, Teams)
- ERP System Kiwi
- ADP Workforce Now
- Excellent analytical skills
- Demonstrated track record of success within B2B environment
- Excellent oral and written communication skills
- Experience with systems mentioned above
- Detailed oriented
- Experience in corrugated, strongly preferred
- A genuine, positive, and friendly disposition
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