Product Quality & Support Engineer

Product Quality & Support Engineer

Construction Equipment Electronics | Product Quality | Customer & Dealer Support

Full-Time | On-Site | 2–4 Years Experience

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Quality & Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more.

We are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment — providing deep technical support that requires both strong engineering knowledge and a customer-first mindset.

You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement.

• Maintain daily communication with dealers regarding product inquiries and quality concerns.
• Conduct weekly review of quality data and trends to identify and escape emerging issues.
• Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience.
• Provide field technical support and fleet management guidance to maximize machine performance.
• Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment.
• Deliver technical support and contribute to the team’s shared knowledge base to continuously improve response quality and resolution speed.

You will work within a close-knit Product Support team that shares experience across products with similar electronics and architecture, while developing deep expertise in quality improvement processes and product application.

• 2–4 years of relevant experience required.
• Bachelor’s or Master’s degree in Engineering degree preferred; a technician background with equivalent hands‑on experience will also be considered.

• Electrical troubleshooting across complex construction equipment electronics, software, and systems.
• Clear, professional communication with dealers, customers, and internal engineering teams.
• Self‑motivated with the drive to independently pursue resolutions and continuously grow technical knowledge.

• Proficiency with Microsoft Office products.
• Hands‑on experience with test and measurement equipment: multimeter and oscilloscope.
• J1939 CAN and Ethernet communication experience.
• Experience troubleshooting hydraulic systems and software.
• Familiarity with sensors including Hall Effect sensors, pressure transducers, and angle sensors.

• Technical writing experience.
• Data analysis skills and familiarity with Six Sigma methodologies.
• Scripting or macro development experience.

• Friendly and empathetic approach to dealer and customer interactions — able to build trust and diffuse frustration while driving toward resolution.
• Persistent and resilient — willing to see complex problems through to a complete resolution without losing momentum.