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Job Description & How to Apply Below
Location: Scott Air Force Base
Voice Engineer Lead / Architect
GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential. Hours
* Monday thru Friday Day Shift
Hours:
7 AM to 3 PM Location
* Scott Air Force Base, IL - Onsite Clearance Level
* Secret clearance is required to be considered for the position.
* Must be a US Citizen and pass a background check.
* Maintain applicable security clearances at the level required by the client for the position. Education
* Bachelor's Degree (BA or BS)
* Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
* Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification
Technical Experience
* 5+ years as a Cisco Voice Engineer
* SME on Cisco UCM, SBCs, Call Manager Express, voice gateways
* Expertise in modern and legacy voice protocols
* Manage multi-site dial plans and call routing
* Ability to understand network traffic flow in complex networks
* Network diagraming and documentation (Visio)
* Writes well formatted technical instructions
* VMWare Network Virtualization
* Routing/Switching
* Great interpersonal skills
* Ability to teach others on complex topics Responsibilities
* Responsible for implementation and technical support of Cisco Unified Communications related technologies
* Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
* Conducts technical assessments and develops solutions to complex problems
* Tests emerging technologies within the system's integration lab (SIL) environment
* Uses vendor tooling to diagnose root causes of voice related issues
* Write technical documentation on voice systems and projects
* Acts autonomously by improving responsible systems and making progress toward program initiatives.
* Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
* Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
* Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
* Perform other Voice technology-related duties as assigned
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