Senior Field Service Engineer

Water Surplus
726 Beacon St
Loves Park, IL 61111, USA

Water Surplus
726 Beacon St
Loves Park, IL 61111, USA

Hawkins, Inc./Water Surplus
is a trusted and well-known leader in the chemical industry for over 80 years. We have opportunities for motivated hard workers to learn and develop a career with our
Water Treatment
business segment. Our route sales/delivery approach to supplying products and equipment to our customers in 27+ states ensures superb customer service and support. Our customers include water and wastewater treatment systems, municipal and commercial swimming pools, industrial process and wastewater facilities, and industries like oil/gas and agricultural farmers/growers.

The Senior Field Service Engineer is responsible for providing site services to clients, including supervision of equipment and system installations, start-ups, commissioning, troubleshooting, media and membrane loading, client equipment reviews, general maintenance and repair of water treatment equipment, training and support of Field Service Engineers and Technicians, and site water audits. This role requires strong knowledge of the mechanical and electrical operation of water treatment equipment, including pumps, filtration, membrane-based systems (RO, UF, NF), chemical injections, and ion-exchange.

Reporting directly to the Director of Operations for Rental & Service, the Senior Field Service Engineer ensures reliable client services while supporting the company’s overall goals and objectives.

• Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment within general industry.
• Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials required to complete field projects.
• Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
• Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
• Operate rental or company vehicles, requiring a valid standard driver’s license.
• Promotes and supports a safe workplace by following the company’s safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
• Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all Water Surplus equipment systems.
• Other duties as assigned.

• Bachelor’s degree in chemical, mechanical, or electrical design/equipment repair
• Minimum of 7 years of relevant experience in equipment service and start-up, repair and maintenance, plumbing, and/or control systems within the water treatment industry
• Electrical and PLC programming experience
• Strong interpersonal skills
• Ability to lead and direct staff on proper engineering practices for operation, monitoring, troubleshooting, and repair
• Demonstrated communication skills
• Experience working in team environments where collaboration is essential to completing assignments and achieving organizational goals
• Experience with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to read equipment drawings, process flow diagrams (PFDs), process and instrumentation diagrams (P&IDs), electrical schematics, specifications, and manuals
• Ability to read, interpret, troubleshoot, and modify PLC ladder logic
• Proven ability to analyze and troubleshoot water treatment equipment and controls, including filters, reverse osmosis systems, ion exchange, chemical injection, and pH adjustment
• Skilled in working with hand tools, power tools, machinery, testing instruments, handheld devices, water quality analyzers, and test kits
• Working knowledge of water treatment components such as valves, tanks, pumps, instruments, membranes, ion exchange, filters, and piping
• Experience with configuring instrumentation and troubleshooting analog and digital control signals
• Understanding process design,…