Account Development Host; Harrah's Metropolis, Illinois

Position: Account Development Host (Harrah's Metropolis, Illinois)
Location: Metropolis

JOB TITLE:

ACCOUNT DEVELOPMENT EXECUTIVE HOST

POSITION CODE:

961158

GRADE:

DEPARTMENT:

Player Development

REPORTS TO:

Casino Marketing Manager

PAY TYPE:

MINIMUM AGE:

BENEFITS:

$43,888 salary

21 yrs

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

* Our Mission: "Create the Extraordinary"

* Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

* Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY
- This position will enhance the growth of gaming revenues through the development of our table customer base, maintaining relationships with valued guests and marketing our gaming product to potential table players

HOW YOU WILL CREATE THE EXTRAORDINARY
- * Establish and maintain positive customer relationships with VIP table players.

* Identifies, attracts, and maintains close ties with targeted guests through personal contact, by phone and in person.

* Effectively use phone-calls, emails, text messages, and written correspondence to keep contact with players to invite to various on and off-property events.

* Consistently exceed the needs of guests by booking hotel, event, show, transportation, and dining reservations.

* Positively promote property and company-wide promotions, events, and amenities to guests.

* Issue complimentaries or other offers to guests while using discretion based on play and property guidelines.

* Maintain confidentiality of both customer and company information.

* Strive to achieve and exceed bench-mark goals/objectives set by management.

* Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams.

* Increase guest database by building loyalty among valued VIP customers by networking and receiving referrals on new potential players.

* Assist special events during VIP events.

* Fully complies with all applicable rules, regulations, laws and policies, and the Code of Commitment and conducts themselves with highest levels of integrity and honesty on and off property.

* Assist players with opening or increasing credit lines on property or within the brand.

* Provide information to property leadership related to guest feedback, suggestions, concerns, or issues.

WHAT YOU WILL NEED

* Minimum three years' experience casino/hotel, customer service, host or other marketing experience required.

* High school diploma required (College degree or equivalent experience preferred).

* Must be able to work varied shifts, weekends and holidays as needed.

* Must be available to travel.

* Must be able to respond calmly and make rational decisions, when handling guest conflicts.

* Must be able to effectively manage time and perform multiple tasks simultaneously.

* Must have excellent customer service skills and networking abilities.

* Must always present a professional appearance.

* Must have excellent oral and written communication skills.

ADDITIONAL REQUIREMENTS
- PHYSICAL - Must be able to:

* Communicate on a constant basis with the public and staff via telephone system, text and email.

* Must be able to operate a computer and other necessary office equipment.

* Sit for long periods of time.

* Stand for long periods of time.

* Must be able to work in an environment containing secondhand smoke, dust, loud noises and bright lights.

* Hear. Can be augmented with a hearing aid.

* Climb stairs repeatedly.

MENTAL - Must be able to:

* Communicate verbally, clearly, and articulately.

* Work accurately with basic math.

* Understand and comply with Policies and Procedures,

Job Description , daily memorandums, chemical labels and other instructions.

* Must be able to work under stressful conditions

GAMING

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working…