Count Room Representative; Harrah's Metropolis, Illinois

Count Room Representative (Harrah's Metropolis, Illinois)

Metropolis, IL, United States

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary”
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB TITLE :

Count Room Representative

POSITION CODE:

004508

GRADE:

DEPARTMENT:

Soft Count

REPORTS TO:

PAY TYPE:

MINIMUN AGE:

BENEFITS:

$15 Hourly

21 yrs of age

Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY - Under the direction of Soft Count Supervisor, participates in the counting of Live Gaming Device cash receipts.

Counting of Live Gaming Device Cash receipts and verification of contents of Drop Boxes and Bill Validators.

Complete all related documentation in accordance with the established system of Internal Controls.

Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior team members.

Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times.

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays

High school diploma or GED equivalent preferred .

PHYSICAL
- Must be able to:

Work within restricted area of Soft Count room with reasonable accommodation.

Bend, stand or stoop for long periods of time.

Communicate verbally and professionally.

See.

Must be able to hear. Can be augmented with a hearing aid.

Tolerate noisy and/or dimly lit environment.

Must be able to lift a minimum of twenty pounds (20 lbs.).

Must have manual dexterity.

Climb stairs repeatedly.

Push/pull drop carts and drop boxes.

Repetitive motion, i.e. bending, pulling, opening boxes for drop and count process.

MENTAL
- Must be able to:

Work accurately with basic math skills

Write to complete daily reports.

Understand and comply with Policies and Procedures, Job Description s, daily memorandum and other written and verbal instructions.

Read and understand in order to communicate with patrons and co-workers.

Must be able to work under stressful conditions.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine…