Analyst Settlement Operations

Job Title

Global payments processing and servicing for cash accounts across all payment rails and product types while maintaining operational excellence and enabling business growth. Client Service Operations will focus on establishing product vision, strategy and roadmap for the newly established Cash Management business in RBC US as well as support with Payment & Settlement services across Capital Markets.

Working Hours:

6.00PM - 3.00AM

What will you do?

• Monitor daily payment transactions – including but not limited to both FX, Wire and ACH
• Resolve processing exceptions - Responsible for payment Investigations for both FX, Wire and ACH including but not limited to request for authorization, ACH Recalls, ACH Reversals, and Trace Requests.
• Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.
• Performing reconciliation, identify discrepancies, and perform corrective actions
• Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them
• Collaborate to create an end-to-end journey strategy from inception, and determine business value to be created

What do you need to succeed?

• 1-3 years' experience in payment process / onboarding role experience working at a financial institution and delivering seamless digital experience
• Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT File Act, SFTP)
• Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels
• Strong understanding of Cash Management Products such as Wire, ACH, RTP, Check
• Familiar with the Nacha rules and regulations
• Accredited ACH Professional (AAP) Certification preferred but not required

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:

PUTRAJAYA

City:
Putrajaya

Country:
Malaysia

Work hours/week: 40

Employment Type:

Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type:

Salaried