Float Teller

Float Teller (Maintenance)

The Float Teller is responsible for providing exceptional customer service, accurately processing financial transactions, and maintaining a high level of security and compliance. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

The Float Teller is also responsible for traveling to multiple branch locations. This position will travel among the Colona, Geneseo, East Moline, and Silvis branches.

• Greet customers promptly and provide a welcoming atmosphere.
• Create a friendly and professional environment that encourages customer loyalty and repeat business.
• Listen to customer concerns attentively, provide accurate information, and resolve any issues in a timely manner to ensure customer satisfaction.
• Escalate complex issues to the appropriate personnel when necessary.
• Possess a comprehensive understanding of bank products and services.
• Stay informed about the bank's offerings, including savings accounts, checking accounts, loans, and credit cards.
• Continuously update knowledge to provide accurate and relevant information to customers.
• Identify customer needs and effectively explain relevant products to enhance customer satisfaction and meet their financial goals.
• Provide detailed information about various bank products such as savings accounts, checking accounts, loans, and credit cards.
• Ensure customers understand the features, benefits, and terms of each product.
• Answer customer questions regarding product terms, conditions, fees, and eligibility criteria.
• Provide clear and concise answers to help customers make informed decisions.
• Build and maintain positive relationships with customers.
• Calculate daily transactions using computers, calculators, or adding machines.
• Accurately process transactions, including deposits, withdrawals, and payments.
• Ensure all transactions are recorded correctly and efficiently.
• Receive checks and cash for deposit, verify amounts, and check the accuracy of deposit slips.
• Carefully verify the amounts and details on deposit slips to ensure accuracy.
• Address any discrepancies promptly.
• Examine checks for endorsements and verify information such as dates, bank names, and identification.
• Ensure all checks are properly endorsed and contain accurate information.
• Verify the authenticity of checks to prevent fraud.
• Count currency, coin, and checks received by hand or using currency-counting machines.
• Accurately count and verify the amounts of currency, coins, and checks received.
• Use currency-counting machines when necessary to ensure precision.
• Prepare and verify monetary instruments such as cashiers checks, money orders, and gift cards.
• Issue and verify the accuracy of monetary instruments.
• Ensure all necessary documentation is completed and recorded.
• Balance cash drawer at the beginning and end of each shift and ensure accuracy.
• Reconcile the cash drawer to ensure it balances with the recorded transactions.
• Investigate and resolve any discrepancies.
• Identify and correct transaction mistakes when debits and credits do not balance.
• Review transaction records to identify errors.
• Correct mistakes promptly to maintain accurate financial records.
• Report any suspicious activities or transactions to the appropriate personnel.
• Monitor for any unusual or suspicious activities.
• Follow all bank policies and procedures to ensure security and compliance.
• Adhere to the bank's policies and procedures to maintain a secure and compliant environment.
• Stay updated on any changes to regulations and procedures.
• Maintain confidentiality of customer information and transactions.
• Protect customer privacy by ensuring that all information and transactions are kept confidential.
• Handle sensitive information with discretion and care.
• All other duties as assigned.