Complete Goods Retail Administrator

Description

Owns the financial and settlement lifecycle for complete goods transactions from the time a customer signs a purchase agreement through final settlement processing. Works in parallel with the Complete Goods Sales Representative by managing payment collection, finance coordination when applicable, and transaction summary submission.

Owns the financial and settlement lifecycle for complete goods transactions from the time a customer signs a purchase agreement through final settlement processing. Works in parallel with the Complete Goods Sales Representative by managing payment collection, finance coordination when applicable, and transaction summary submission.

• Receives and confirms deal handoff at the time of signed purchase agreement and contacts the customer to confirm payment method within 24 hours
• Enrolls every eligible complete goods customer in John Deere Financial (JDF) by initiating credit applications through to approval
• Collects payment information and processes or schedules payment aligned with the delivery timeline
• Completes the transaction summary with accurate payment form, unit(s) sold, and trade-in details then submits to the settlement team
• Tracks settlement status and resolves outstanding items promptly while maintaining a clean active workflow with all deals assigned to a next action
• Communicates proactively with the customer on any outstanding requirements before delivery
• Ensures compliance with company policies, procedures, and safety standards
• Maintains confidentiality of customer financial information and ensures team adherence to data security protocols
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other job duties as assigned

• 2+ years in financial processing, account management, or customer service in an agricultural, automotive, or equipment dealership preferred
• Strong attention to detail — accuracy in financial documentation is non-negotiable
• Ability to manage multiple active deals simultaneously with clear prioritization
• Comfortable with customer-facing financial conversations

Pay Range: $18.00 - $25.00 per hour

Benefits: We offer a competitive compensation and benefits package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training opportunities.