Bilingual Senior Collections Specialist

About the Company

Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!

• Bonus: yes, discretionary
• Benefits: yes, from day - 100% funded by the employer + Fitness/Wellness Reimbursement - $400.00 per year
• RRSP: yes, really good match
• Vacation: 3 weeks + 6 sick days and 4 casual absence per year
• Company Perks:
  Vehicle discount

• Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.
• Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.
• Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.
• Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.
• Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.
• Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.
• Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.
• Collaborate with internal departments and external partners, including legal representatives and service providers, to resolve complex account matters.
• Escalate sensitive, high-risk, or complex issues to management when appropriate.
• Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.
• Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.
• Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.
• Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.
• Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.
• Assist with administrative responsibilities and other duties as required.

• Bilingual communication skills in English and French are considered an asset.
• 3+ years of relevant experience in collections, account management, financial services, customer service, or a related field.
• Post-secondary education or equivalent experience is preferred.
• Strong communication, negotiation, analytical, and decision-making skills.
• Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.
• Collaborative team player with a willingness to share knowledge and support colleagues.
• Ability to manage high-volume workloads while maintaining accuracy and attention to detail.
• Self-motivated with the ability to work independently and exercise sound judgment.
• Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

$64,000 - $80,000 / year

This position for employment is for a current vacancy with Vaco/Highspring's client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client's requirements for this role.