Permit Assistant

The City of Naperville seeks a Permit Assistant to be a member of the Permitting Team in the Building and Code Enforcement Division of the TED Business Group. This position is responsible for processing small/miscellaneous commercial and residential building permits from start to finish. The role is customer service oriented and requires a complete understanding of the permit process. Permit Assistants accept applications, ensure completeness of submittal, route for technical review, compile and deliver review comments, assess fees, verify payments, issue permits, schedule inspections, issue Certificates of Occupancy/ Completion, and close out permits.

Permit Assistants also serve as the front‑line respondents for general building permit questions submitted through the Building Permit phone line and email.

The anticipated hiring range for this position is $23.78 - $26.16 per hour commensurate with credentials and experience.

Pay Grade: N210.

• Acts as the front‑line contact for the building permit phone line and email account to assist the general public, developers, consultants, attorneys, and contractors with the proper information as it relates to the building permit process. Appropriately forwards questions including but not limited to planning, engineering, transportation, development review, code enforcement, and inspections.
• Schedules building permit inspections.
• Engages and responds to property owners, developers, design professionals, and contractors to ensure complete and accurate permit submittals.
• Establishes and maintains effective working relationships with all City departments and outside review agencies.
• Performs administrative tasks relating to small/miscellaneous building permits and development processes related to these permits.
• Assists in the processing of agreements, which may include (but are not limited to) easement encroachments and covenants.
• Conducts simple building and planning reviews on an as needed basis.
• Assists with training co‑workers on processes and procedures.
• Generates reports and summaries as they pertain to any service team within the TED Business Group utilizing department software and computer programs.
• Creates, maintains, and generates records and reports.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a respectful and effective workplace environment.
• Performs all other duties as assigned.

• High school diploma or equivalent.
• At least one year of experience in municipal government, customer service, construction administrative support, or a related field.
• Equivalent combinations of education and experience may be substituted.
• Valid State of Illinois Driver’s License.

• Knowledge of building permit processes and/or building construction.
• International Code Council (ICC) Permit Technician certification (must obtain within 24 months of hire).
• Experience working in Tyler EPL (Ener Gov) or similar permitting software.
• Experience working in Blue Beam or a similar plan review software.

THE CITY OF NAPERVILLE IS AN

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