Idva-Field Veterans Service Officer (Madison

Idva-Field Veterans Service Officer (Madison)

We continually strive for a workforce that reflects the growing diversity within the state of illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Position overview:

This role supports veterans and their families by helping them understand and access the benefits and services available to them. It involves working one-on-one with individuals, guiding them through claims and answering questions in a clear and supportive way. The position also connects with community partners and represents the department at local events to share information and resources.

Essential functions:

Under direction, acts as service officer for the field services division within the il department of veterans' affairs whilst managing the operation of a field office, with emphasis on claims and the origination of appeals. Advocates for veterans, retirees, spouses and dependents regarding applicable benefits. Serves as liaison with various county, state, and federal agencies, in establishing veterans entitlements to benefits, resources and services.

Represents the il department of veterans' affairs at various community affairs and public events, explaining the functions of the il department of veterans' affairs. Trains and/or assists in the training of newly appointed veterans' service officers. Performs other duties as required or assigned within the scope of the duties enumerated above.

Minimum qualifications:

Requires knowledge, skill, and mental development equivalent to the completion of two years college with emphasis in business administration or public administration. Requires an honorable discharge from service in the armed forces of the united states. The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions: (i) the veteran must have served a total of at least 6 months.

(ii) the veteran served for the duration of hostilities regardless of the length of engagement. (iii) the veteran was discharged on the basis of hardship. (iv) the veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions.

Preferred qualifications:

Prefers extensive knowledge of the department's veterans' programs and the operating policies and procedures. Prefers extensive knowledge of the benefits and services available to veterans, their spouses and family, and the federal and state laws and regulations governing their administration. Prefers working knowledge of office management skills and techniques. Prefers one (1) year of experience managing an office efficiently and effectively, to provide services to military personnel, veterans, their dependents and/or survivors, and to maintain records as required by the agency or organization.

Prefers one (1) year of experience establishing and maintaining effective working relationships with other staff, veterans, dependents, community organizations and other stakeholders in the veteran community. Prefers one (1) year of experience preparing and presenting topical speeches to veterans' groups and other interested parties. Prefers one (1) year of experience explaining federal and state veterans' legislation to the public. Prefers one (1) year of experience analyzing and interpreting service records, private medical records, and reports in terms of establishing entitlement to veteran's administration benefits.

Prefers one (1) year of experience examining, interpreting and explaining complex decisions affecting clientele regarding claims issues, and appropriately advising them of their responsibility in relation to benefit awards. Prefers one (1) year of experience making informed decisions in accordance with the laws of the federal and state government governing veterans' benefits and services and expressing related ideas clearly in written and/or oral form.

Conditions of employment:
Requires ability to pass a background check. Requires ability to meet all agency vaccine/health-related policies and…