Surgery Scheduler - Orthopaedics​/Podiatry

Surgery Scheduler – Orthopaedics/Podiatry (Naperville) – Full Time Position Details

• Full‑time, 40 hours/week
• Hours:
  
  Monday‑Friday; 7:30am‑4:00pm or 8:00am‑4:30pm
• Location:
  
  Naperville – Spalding office
• Travel:
  Expected to travel as needed for coverage or to work with provider schedules
• On‑site training at Orland Hills for first 90 days, 7:30am‑4:00pm

• Base pay: $16.30‑$24.50 per hour (plus shift differentials, bonuses, incentives)
• Immediate 401(k) match and tuition reimbursement up to $5,250 per year
• Comprehensive medical, dental, vision, mental health, life & disability insurance
• Paid volunteer time (40 hrs) and community engagement culture
• Parental leave up to 12 weeks at 100% pay; financial benefits for adoption & surrogacy for non‑physician team members once eligible

• Greet patients in person and via phone, maintain a friendly demeanor.
• Develop and maintain relationships with physicians and scheduling staff.
• Verify patient personal and insurance information; coordinate pre‑operative testing per insurance.
• Act as single point of contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre‑op labs or other testing before procedures and surgeries as necessary.
• Contact patients to confirm procedures/surgeries.
• Explain and verify proper preparation instructions; route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinators and facilities.
• Verify daily doctors’ schedules, print and distribute to personnel.
• Maintain strict patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill‑in for co‑workers as needed.
• Track case volume and direct cases to facilities per management direction.

• Medical terminology, verbal and written.
• Knowledge of CPT and ICD‑9 coding.
• Referral process familiarity.
• Ability to learn new computer programs.
• Professional demeanor towards customers, physicians, and coworkers.
• Strong multitasking, prioritization, and time‑management skills.
• High school diploma or GED required.
• Minimum 2+ years of surgery scheduling, telephone, computer, and customer‑service experience.

Not Applicable

Full‑time

Health Care Provider

Hospitals and Health Care