Front Desk and Clinical Coordinator

ABOUT HOMEWARD PIKES PEAK (HPP)

Homeward Pikes Peak empowers individuals and families to access stable housing, increase mental health, increase recovery, and achieve economic stability. We create opportunities for individuals and families to restore dignity through treatment and recovery programs, mental health services, and housing‑first initiatives. We do this through sober living homes, a residential treatment center for pregnant and parenting women, permanent supportive housing, and clinical programs provided by licensed staff.

All of our programs offer case management to help our clients succeed.

The primary function of this role is to professionally attend to visitors (clients, prospective clients, board members, community members), answer phone calls, welcome guests, and provide accurate and concise information regarding Homeward Pikes Peak’s programs and services. This position serves as the front desk support to our client‑centered organization working with current and formerly homeless individuals who are on the path to recovery and independence.

Additionally, the Front Office and Intake Coordinator performs case management duties such as triage crisis calls and performs intakes of new and prospective clients, and provides information and referrals to the appropriate care team. The ideal candidate has working knowledge and experience with people from diverse socioeconomic and ethnic backgrounds, the population that’s experiencing homelessness, and individuals dealing with addiction and recovery.

Experience working at a shelter, food bank, or places that provide emergency assistance is a plus.

This position reports to the Sr. Director of Clinical and Recovery Programs, and is performed entirely at 2010 E Bijou Street. The required hours are 8:30 AM – 4:30 PM, Monday through Friday.

• Answer phones – provide accurate information on current programs, provide direct resource referrals outside of HPP when necessary, and take and relay messages accurately including voicemails.
• Greet clients and manage client activity as they arrive for appointments with case managers, clinicians, or other staff.
• Greet visitors to the office who meet with management, bring in‑kind donations, and attend meetings.
• Support the stocking and replenishment of office supplies, kitchen needs, and building needs, and work with the Director of Business Operations for replenishment of supplies.
• Maintain a log of client calls and drop‑in needs.
• Provide receipts for in‑kind donations and report to appropriate staff and department as needed.
• Routinely prepare and tidy shared meeting spaces as needed; routinely tidy office supply and cleaning storage spaces; and routinely stock restrooms with necessary supplies.
• Occasionally run errands in support of the business.
• Provide administrative support to all programs when requested and within the appropriate scope of work.
• Other duties as assigned.

• Answer phones and promptly triage calls of a crisis nature, provide accurate information on current programs, provide direct resource referrals outside of HPP as necessary, and take and relay messages accurately.
• Meet with / speak with prospective clients to assess eligibility by performing brief screening and provide appropriate referrals as indicated.
• Promptly enter data into EHR or appropriate site (Unity, Medicaid, CCAR).
• Administer and maintain assessment and outcome data.
• Maintain client files and adhere to HIPAA compliance.
• Provide monthly reports regarding the overview of services to the supervisor as requested.
• Provide monthly billing reports to finance and supervisor as requested.
• Schedule clients, make appropriate referrals when indicated, and maintain tracking of referrals.
• Provide light case management and resource support as needed.
• Oversee and assist with license and revalidation requirements, per BHA and Medicaid standards.
• Work with the Housing First, Outreach, and Clinical teams to report direct services responsibilities, intake activities and stay up to date with department processes.
• Other duties as assigned.

• Help manage office hours and…