Patient Scheduler- PAH

Company: Providence at Home with Compassus

This position is responsible for scheduling clinical staff visits for a multi‑disciplinary team of RNs, MSWs, LPNs, and Aides using a computer‑based scheduling program. It serves as the main hub of support and communication for clinicians to ensure efficient and coordinated service delivery. The Scheduler coordinates and collaborates with clinicians of all disciplines, Patient Access staff, and managers to create smooth and accurate transfer of information to provide the highest level of patient care.

This is a clerical position and is responsible to utilize appropriate lines of authority in a timely and effective manner. Performance is evaluated by the Manager.

• Provide an accurate daily schedule of clinical visits for services.
• Schedule additional visits as patient needs develop, coordinating schedules taking into consideration caseload capacity, continuity of care, staffing levels, geographic areas, and individual clinical expertise to maximize efficiency, safety, and quality of care.
• Make adjustments as necessary to scheduled patient visits when staff call in sick, assigned low census, or are on vacation.
• Support productivity requirements in developing patient visit schedules in the electronic scheduling system; communicate with staff on a regular basis regarding changes in schedules, changes or variations in coverage needs, patient volumes, and staffing levels to assure efficient, effective, and consistent patient coverage.
• Communicate scheduling needs and coverage to managers; provide input and observations regarding the day‑to‑day function of the department to managers.
• Participate in planning and implementing activities to accomplish the department goals and objectives.
• Maintain confidentiality of all ministry, company, and patient information. Ensure proper handling and disposal of confidential documents as outlined in applicable Providence policies, and HIPAA regulations.
• Answer incoming telephone calls to appropriately address caller’s needs or routing them correctly.
• Contribute to overall team functioning through effective time management and utilization of problem‑solving skills to address team issues.
• Appropriately utilize manager for guidance/problem solving, including complaint issues and concerns.
• Attend staff meetings, quality improvement activities, and in‑service training sessions assigned.
• Complete all Health Stream modules in the assigned time frame.
• Participate in new staff or volunteer orientation and training as appropriate.
• Work in accordance within the Mission, Vision and Values, as well as established standards of care.
• Review daily patient visit records, edit and move visits accordingly and in consideration of clinical abilities and location, patient status, staffing levels, etc.
• Complete data entry into EMR in an accurate and timely manner.
• Communicate effectively with clinical staff regarding schedules, changes and troubleshooting.
• Communicate effectively with supervisor and appropriately escalates issues that require higher level or strategic input for problem resolution.
• Answer phone calls and direct them appropriately; represent the organization in a positive and professional manner at all times in phone etiquette.
• Participate in quality improvement activities and workouts as needed, provide input or make suggestions for operational process improvements.
• Support the department with other general, administrative and/or operational needs.

• No requirement. Preferred: 1 year previous experience in scheduling or in a clerical/data entry position using spreadsheets and databases.
• Preferred:
  Experience in health care, hospice or home health industry.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals.…