Lead Pharmacy Technician - Operations

Performs a wide range of clerical and technical functions in support of the pharmacy department in those aspects that do not require the professional judgment of a pharmacist. Functions in accordance with established guidelines under the direct supervision of a pharmacist and assists supervisor or manager in supporting the pharmacy department, including coordination of scheduling, orienting and training new employees, and leading specific divisions.

• Education, Certification, Experience, and/or Licensure:
• High school diploma or equivalent.
• Must possess current licensure as required by state board where services will be provided:
  • MD:
    Pharmacy Technician Student Permit or Pharmacy Technician License through Maryland Board of Pharmacy
  • OH:
    Pharmacy Technician Trainee License or Certified or Registered Pharmacy Technician License through Ohio Board of Pharmacy
  • PA:
    Pharmacy Technician Trainee or Pharmacy Technician License through the Pennsylvania Board of Pharmacy
  • WV:
    Pharmacy Technician Trainee or Pharmacy Technician License through West Virginia Board of Pharmacy
  • Remote workers:
    Must additionally hold Pharmacy Technician Trainee License or Pharmacy Technician License issued by state of residence.
• Nationally Certified Pharmacy Technician through Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA) or obtain within 15 months of hire.
• Experience: Three (3) years of pharmacy experience in training, leadership, or other related specialized pharmacy experience.

• Assigns, coordinates, and monitors the workflow of Pharmacy Technicians to provide efficient drug distribution.
• Routinely evaluates technician responsibilities and distributes duties in an efficient and equitable manner.
• Coordinates technician projects and assignments with pharmacy managers to achieve hospital and department goals.
• Assists in the education and training of pharmacy technicians.
• Conducts and documents technician departmental orientation and training; coordinates orientation in all pharmacy service areas.
• Assists with annual technician competency assessments and implements improvements when necessary.
• Coordinates continuing education programs for pharmacy technicians in the department.
• Develops and maintains strong working relationships with external, accredited technician training programs.
• Completes department work schedule as needed.
• Performs the essential duties of a pharmacy technician when scheduled to staff and/or when working an open shift.
• Follows up to ensure that requested projects are completed properly.
• Identifies and completes projects and initiatives independently or with minimal oversight of management.
• Certain duties cannot be assigned to Pharmacy Technicians because these duties must be performed by pharmacists; these restrictions are regulated at state and federal levels and must be followed closely, including:
  • Only pharmacists can receive oral prescriptions from prescribers or prescribers’ authorized designees.
  • Only pharmacists can consult with prescribers or prescribers’ designees about patients’ prescriptions.
  • Only pharmacists can provide confidential patient information to other health professionals or insurance companies.
  • Only pharmacists can check medications before dispensing them to patients.
  • Only pharmacists can consult with patients about prescribed medication use and other health issues.
  • Only pharmacists can screen for and recommend over‑the‑counter medications.
• Independently prepares, processes, and reprocesses patient prescriptions and billing.
• Follows up with third parties on rejected paid claims prior to authorizations.
• Works and coordinates with care managers and patients on patient’s financial challenges and ensures follow‑up with care management regarding patient access to lower‑cost drugs.
• Leads and/or assists in the coordination of various clinical initiatives.
• Assists in troubleshooting and problem solving of pharmacy software.
• Conjointly with Manager, establishes schedule for technical/clerical personnel to assure adequate staffing.
• Coordinates adjustments in staffing due to unexpected/unforeseen changes in staffing.