Sr. Medical Admin Secretary, Brimfield Family Practice

Position:
Secretary, Medical Admin Sr

Exemption status:
Non‑Exempt
Salary range: $16.60 – $31.37 per hour (final offer may vary based on experience, skills, and internal equity considerations)

Schedule:

Monday through Friday, 9:30 a.m. – 5:00 p.m. (Day Shift, 10 hours per day, 40 hours per week)

• Patient Scheduling, Registration, and Coordination – schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing; registers patients and verifies insurance coverage and eligibility; assists with new patient intake; identifies urgent patient‑care needs and escalates to providers or clinical staff as appropriate.
• Communication and Customer Service – answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers; greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience; serves as liaison between patients, families, and caregivers to promote timely and effective communication; escorts patients to examination rooms and chaperones examinations as required.
• Documentation, Transcription, and Correspondence – transcribes medical reports from dictation; produces correspondence, reports, memos, and other documents; proofreads and edits materials for grammar, spelling, format, and style; composes or prepares standard letters and forms for review; prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
• Meeting, Program, and Faculty Support – arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes; makes travel arrangements for conferences, meetings, and other events; may coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
• Billing and Financial Processing – collects patient copayments, processes payments, and maintains records for daily deposits; performs on‑site charge entry for submission to billing.

• High school diploma or equivalent (required); completion of a medical secretary, medical assistant, or related vocational training program (preferred).
• At least 2 years of experience in a medical office or healthcare setting (required).
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems (required).
• Strong organizational, communication, and customer service skills (required).
• Ability to maintain confidentiality of patient and organizational information (required).
• Demonstrated ability to manage multiple priorities in a fast‑paced environment (required).
• Previous experience providing administrative support in an academic medical office (preferred).
• Familiarity with medical terminology, insurance authorization processes, and clinical workflows (preferred).

Work is considered sedentary and takes place in an indoor office environment. The role involves prolonged periods of computer use, reading, and other office tasks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

UMass Memorial Health remains an equal opportunity and affirmative action employer. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.