Residential Technician

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Job Title: Residential Technician
Home Office: Legacy House (LH) and Heritage House (HH)
Area of Focus: Behavioral Health
Program(s): 830

Supervised Residential:
The Supervised Residential Program provides adults living with substantial levels of mental illness or disability with 24/7 services through recovery-oriented community residential facilities.
Position Summary: The Residential Tech/Advocate provides direct care and support to individuals residing in Arrow leafs recovery-oriented community residential facilities. These individuals experience substantial psychiatric disabilities and meet medical necessity criteria as determined by the Illinois Department of Mental Health. This position plays a critical role in the delivery of structured, person-centered, 24/7 residential care that promotes recovery, safety, and independence. Staff in this role are required to remain awake and on-site during all scheduled shifts and will implement therapeutic interventions, skills training, and case management services consistent with Medicaid Rule 140 and Part 132 guidelines.

Immediate Supervisor: Residential Services Director

• Provide 24-hour supervision and support in a safe, structured residential setting.
• Deliver Medicaid-eligible behavioral health services, including community support and case management activities.
• Implement individualized treatment plans through daily coaching, skill-building, behavioral interventions, and recovery-focused interactions.
• Support residents with activities of daily living (ADLs), including hygiene, meal preparation, medication prompting, and community integration.
• Document service delivery in compliance with Medicaid and agency standards using electronic health records.
• Monitor, assess, and report client behaviors and symptoms to clinical staff to support individualized treatment planning.
• Utilize de-escalation techniques and behavior management strategies to respond to psychiatric crises and maintain safety.
• Support a trauma‑informed, person‑centered environment that encourages residents engagement in recovery.
• Participate in staff meetings, supervision, and ongoing training to maintain required credentials and competencies.

• Maintain facility cleanliness, organization, and safety in compliance with agency policies and regulatory requirements.