Front Office I

Description

Caring. Connecting. Growing together.

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations.

The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Explore opportunities with Holston Medical Group, part of the Optum family of businesses. Holston Medical Group combines the personal feel of a community-based practice with the strength, resources and career opportunities of a leading national health care organization. As a multispecialty clinic offering care across northeast Tennessee and southwest Virginia, our teams deliver high‑quality, value‑based care that exceeds expectations while making care easier, more affordable and more accessible.

Join us and discover the meaning behind Caring. Connecting. Growing together.

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations.

The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

• Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses
• Count money in opening drawer and log amount
• Take the phones off the evening setting and follow-up on any messages left overnight
• Unlock doors for the business day

• Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome
• Data entry of patient demographics and insurance information
• Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed
• Verify demographic information with patient
• Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.
• Provide HIPAA information to patient
• Provide history form to patient if out-of-date
• Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)
• Verify insurance eligibility
• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
• Generate router for patient
• Enroll patients in follow my health
• Supply patient with internet password, if requested

• Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)
• Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account
• Schedule follow-up appointments
• Verify all narcotic logs and ensure patient picking up prescription has a valid driver’s license

• Answer incoming phone calls
• Create detail specific tasks from patients for nurses and providers with preferred contact information
• Answer general billing questions
• Pick up documents to shred from within the office
• Pick up documents to send to Scan from within the office, ensure properly labeled…