Hospice Referral Specialist

Overview

Location:

Hinsdale Hospice Office – 119 E Ogden Ave, Hinsdale, IL 60521

Hours:

Monday – Friday 8:00 AM – 4:30 PM, every other weekend. This position supports patient referrals and admissions within the hospice care context.

• Provide telephonic support to patient referral sources to initiate patient admission.
• Document patient demographic information, condition, referral source, and other pertinent data in electronic medical records.
• Dispatch nurses (e.g., Admissions Nurses or Hospital Liaison Nurses) to assess patients and begin the admission process.
• Update and check nurse schedules to ensure appropriate appointments are scheduled.
• Communicate information to and from nurses regarding patient status and update patient records accordingly.
• Coordinate with nursing staff to facilitate patient admissions and ensure timely service delivery.
• Maintain effective communication with patients, families, and healthcare providers throughout the admission process.
• Order special equipment or supplies as requested by the nursing staff.
• Track and update pending patient admissions by contacting patients or referral sources to schedule nurse visits.
• Participate in staff meetings, department meetings, in-services, and related activities.
• Attend educational and developmental seminars and meetings as deemed appropriate.
• Create daily reports and communicate new patient admissions and referral outcomes to relevant individuals.
• Obtain consents or provide information to patients' family members as needed.
• Perform other duties as assigned.

• Ability to read, write, and type legibly; effective spoken English to carry out job requirements.
• Knowledge of electronic medical records.
• Ability to complete hospice orientation and training as necessary.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and internet software.
• Knowledge of medical terminology.
• Ability to think critically regarding the admission process.

• Education:
  
  High School graduate or equivalent (Required);
  Associate degree preferred.
• Field of Study:
  Non-applicable.
• Work Experience:
  
  3+ years of administrative or clerical experience (Required).
• Healthcare experience, call center experience or related (Preferred).

Physical requirements are listed by the employer. Please refer to the official posting for complete details.

Pay Range: $17.99 – $28.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Our mission is to extend the Healing Ministry of Jesus Christ by delivering holistic, individualized care to patients and families.