Receptionist, Healthcare

Maintains front office by serving as general receptionist and clerical person. Maintains patient and visitor flow, triaging phone calls and handling messages. May have contact with patients aged newborn to geriatric.

• Answers all incoming phone calls, facilitating communication among staff, ancillary departments, doctors and others by taking and transmitting messages and information to appropriate parties.
• Greets patients and visitors to the hospital in a friendly and professional manner.
• Establishes and maintains current patient demographics in the record and/or computer.
• Sorts and distributes mail.
• Orders Supplies.
• Performs general clerical duties as needed including: addressing envelopes, managing shredded documents, filing and organizing.
• Ensures all payments, discounts and adjustments are applied to patient accounts.
• Maintains knowledge of equipment and continuously learns new technology and is able to trouble shoot equipment, report malfunctioning equipment and ensure its repair and return to service.
• Demonstrates and actively promotes an understanding and commitment to the mission of Morrison Community Hospital.
• Maintains a working knowledge of applicable Federal, State and Local laws and regulations.

• High school graduate or equivalent.
• Medical billing/insurance experience preferred.
• Experience in an ambulatory care setting as a receptionist is preferred.
• Must display proper telephone etiquette.
• Must be able to demonstrate basic computer skills in a Windows environment.
• Must have good communication and diplomacy skills.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring.