Referral Coordinator

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit

As a Full Time Referral Coordinator
, you'll provide care to client employees in our
Health Center located in Mt. Sterling, IL
.

• Flexible
  
  Schedule:
  
  Monday and Thursday 5:00–7:00 PM are required
  , with the remaining 36 hours worked flexibly within clinic hours, including a 1-hour lunch break each day.
• Make an Impact: Enjoy a unique 60% administrative / 40% clinical role, managing electronic referrals, coordinating appointments and patient follow-up, supporting the front desk, and assisting with clinical coverage as needed.
• Variety & Growth: Great opportunity for an MA, LPN, or RN—including new graduates
  —to gain experience in referrals and Occupational Health. Phlebotomy experience is preferred but training is available

The Community Referral Coordinator will work as part of an interdisciplinary team and will meet with members to help connect them with applicable community resources. This position is responsible for assessing, care planning, and connecting members to a variety of community-based services including but not limited to medical, substance use recovery-oriented services, mental health services, medication management, housing/food support, transportation, peer support, and other member needs that may arise.

• Working with the member, primary care provider, supervisor and other members of the health services team (EAP, Case Managers, Fitness, TPA, etc.) to identify and prioritize member's health care goals
• Identifies, facilitates and secures access to needed medical and mental healthcare services and appointments, social service benefits and community resources for the client’s member population and dependents. This includes: assisting members with completing housing and social service applications, accessing transportation, obtaining needed medical and social information to move applications forward, connecting member to appropriate agency to address needed services.
• Performs liaison functions between City agencies, residents, and community organizations, to provide assistance and facilitate participation in public service programs.
• Documents all encounters and follow up plans in Epic.
• Coordinates and attends meetings and collaborates with community partners to move the member toward stability.
• Works in collaboration with health services team members and care providers both in the facility and in the community including but not limited to: behavioral health services, disease care management specialist, social workers and community-based organizations to help the member maintain bidirectional communication and achieve optimal health outcomes.
• Assists members in scheduling appointments for clinical/medical and other community-based social services and assists with arranging transportation as needed to ensure access to services.
• Participates in case conferences to ensure that each member’s care team is aligned with a shared plan of care and up-to-date information on each member. Provide written status updates on a regular basis as requested and verify documentation of all such activities in member chart.
• Adheres to time frames and quality standards regarding completion of member assessments, reassessments, care plans, and documentation (including case notes, updates, consents, etc.).
• Maintain a directory of provider services including medical, behavioral health, social support and other services as needed to support referral and coordination activities. Identify valuable resources to share with the rest of the team to the benefit of all members.
• Maintain positive and productive personal presentation with internal and external contacts, ensuring all engagements with staff/coworkers, members, and community partners are professional, courteous, and respectful.
• Attend program meetings, community meetings, committees, and trainings as requested; maintain and promote a positive image of Premise Health and the client with the goal of fostering positive community relations to…