Part-Time Community Ombudsman

Join Southern Illinois’ leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.

The Part-Time Community Ombudsman serves as an advocate for residents living in long-term care facilities. This role focuses on promoting and protecting residents’ rights, resolving concerns, and improving quality of life through person-centered advocacy, education, and communication.

The Community Ombudsman works directly with residents, families, and facility staff to address complaints, provide education on residents’ rights, and support a culture of dignity, respect, and person-directed care.

This position will have flexible hours!

• Conduct regular visits to long-term care facilities to meet with residents and observe conditions and quality of care
• Receive, investigate, and resolve complaints in accordance with Ombudsman Program policies
• Educate residents, families, staff, and community members on residents’ rights and advocacy services
• Maintain accurate, timely, and detailed case documentation
• Collaborate with facility staff, family members, and community partners
• Participate in community outreach and education events
• Maintain confidentiality and follow all ethical and legal guidelines
• Ability to work independently and manage time effectively

Bachelor's degree in social work, Human Services, Nursing, or a related field preferred (or equivalent experience)

Valid driver’s license and reliable transportation

Experience working with older adults or individuals in long-term care settings

Strong communication, advocacy, and problem-solving skills