Admitting​/Registration Clerk

Hopedale Medical Complex seeks a full-time Admitting/Registration Clerk to welcome and register patients for hospital, clinic, and senior services. In this front-line role, you will collect and verify demographic and insurance information, obtain signatures and consents, verify coverage, and accurately enter data into the EHR. You'll answer phones, schedule appointments, and coordinate with clinical teams to support smooth patient flow. The ideal candidate is detail-oriented, compassionate, comfortable with computers, and committed to delivering respectful, personalized service in a close-knit rural healthcare setting.

Responsibilities

• Greet, register, and admit patients for hospital, clinic, and senior services
• Accurately collect and enter demographic, insurance, and contact information into the EHRVerify insurance eligibility, obtain pre-authorizations when needed, and explain benefits at a basic level
• Obtain required signatures, consents, and privacy acknowledgements in compliance with regulations
• Scan and index identification, insurance cards, and supporting documents
• Answer phones, schedule or update appointments, and direct inquiries to appropriate departments
• Collaborate with nursing, clinical, and billing teams to support smooth patient flow and timely admissions
• Protect patient confidentiality and follow HIPAA and organizational policies
• Handle payments, co-pays, and receipts following cash-handling procedures
• Assist patients and families with way finding and provide compassionate, respectful service

Required Skills

• Patient registration
• Insurance verification
• Electronic Health Records (EHR)
• Medical terminology
• Data entry and accuracy
• HIPAA compliance
• Customer service
• Multiline phone systems
• Scheduling and admissions coordination
• insurance card scanning