Receptionist, Healthcare

Reports To: Medical Office Manager
Employment Type: Full-Time

Monday–Friday: 8:00 a.m.–5:00 p.m.

The position requires occasional Saturday coverage, typically every 5th or 6th Saturday from 8:00 a.m.–12:00 p.m. The Physicians' Office Receptionist may also be required to work at HMC satellite office locations as scheduled.

The Physicians' Office Receptionist serves as the first point of contact for patients and visitors and is responsible for providing professional, courteous, and compassionate customer service. This position supports the efficient operation of the Tremont Office, Medical Arts, and HMC satellite clinic locations through patient scheduling, telephone communication, registration, payment collection, and general administrative support.

The Physicians' Office Receptionist must demonstrate strong organizational and communication skills, maintain patient confidentiality, and effectively manage multiple responsibilities in a fast-paced healthcare environment. The position may require travel between the Tremont Office and HMC satellite offices, including occasional Saturday coverage.

• Greet patients and visitors in a professional, courteous, and welcoming manner.
• Answer incoming telephone calls, assist patients with scheduling needs, and route calls to the appropriate department or staff member.
• Take concise and accurate messages for physicians, nurses, and other clinical staff.
• Obtain, verify, and update patient demographic, insurance, and other required information.
• Collect co-pays, balances, and other payments at the time of service.
• Direct patients with billing questions, payment arrangements, or financial assistance needs to the appropriate department.
• Maintain patient confidentiality and comply with HIPAA and HMC privacy policies.

• Schedule appointments according to individual provider schedules and the type of service requested.
• Maintain and update provider schedules in the electronic medical record (EMR) or scheduling system.
• Schedule follow-up appointments as directed by providers.
• Make appointment reminder calls and provide patients with appointment information.
• Coordinate appointments and communication with consulting physicians and outside provider offices as needed.
• Assist with scheduling referrals and other services ordered by providers.

• Complete laboratory, imaging, and outpatient service requisitions accurately and direct patients to the appropriate department.
• Maintain office supplies and assist with ordering and restocking as needed.
• Complete daily and end-of-day procedures, including required documentation and reconciliation.
• Assist with maintaining accurate patient records and filing documents in accordance with HMC policies and record retention requirements.
• Assist with office organization and maintain a clean, safe, and professional environment.
• Follow all HMC organizational and departmental policies and procedures.
• Participate in required training, meetings, quality improvement activities, and other educational programs.
• Perform other related duties as assigned or requested.

When working at HMC satellite offices, the Physicians' Office Receptionist may also:

• Prepare patient charts and verify that required documentation is available prior to scheduled appointments.
• Verify that prior progress notes, laboratory results, imaging, and other test results are available for the provider.
• Assist clinical staff with patient flow and exam room turnover between patients.
• Obtain and document necessary information from patients requesting medication refills and route requests to the appropriate clinical staff.
• Complete…