Revenue Cycle Manager

Location: Hopedale

Job Description

Job Description Revenue Cycle Manager Revenue Cycle Manager Full-Time | Salaried/Exempt | Starting Salary: $82,500/year About Hopedale Medical Complex For more than 70 years, Hopedale Medical Complex has provided exceptional, patient-centered healthcare close to home. We are an independent, nonprofit Critical Access Hospital rooted in a small-town community—but the scope of care we provide is anything but small.

What makes HMC special is the relationship between our patients, physicians, and care teams. Our patients are our neighbors, friends, and families, and many have trusted Hopedale Medical Complex with their care for generations.

From our 25-bed hospital, 24-hour Emergency Department, ICU, and four operating rooms to primary and specialty care, advanced surgical services, diagnostic imaging, rehabilitation, long-term care, senior living, and wellness services, HMC provides the capabilities of a larger health system with the personal connection of community healthcare.

At HMC, healthcare is personal—and every member of our team plays a part in keeping exceptional care close to home.

About the Position Hopedale Medical Complex is seeking an experienced Revenue Cycle Manager to provide leadership and oversight for our Patient Financial Services and revenue cycle operations.

The Revenue Cycle Manager is responsible for the effective management and continuous improvement of revenue cycle processes, with a focus on accurate patient account management, timely reimbursement, financial integrity, regulatory compliance, and a positive patient financial experience.

This position provides leadership across key revenue cycle functions, including patient registration, billing, accounts receivable, collections, coding, charge capture, reimbursement, and payer requirements. The Revenue Cycle Manager works collaboratively with clinical, administrative, and financial teams to identify opportunities for improvement, reduce financial risk, and strengthen overall revenue cycle performance.

What You'll DoRevenue Cycle Management Oversee the daily operations of Patient Financial Services and related revenue cycle functions.

Develop, implement, and monitor strategies designed to improve revenue cycle performance and financial outcomes.

Monitor key revenue cycle metrics, including accounts receivable, aging, denials, collections, write-offs, and billing accuracy.

Identify and address barriers that negatively affect timely reimbursement and cash flow.

Ensure billing processes support accurate, complete, and timely claim submission.

Oversee processes for account follow-up, claim resolution, payment collection, and resolution of outstanding balances.

Monitor registration and patient account processes to improve accuracy and reduce preventable billing issues.

Maintain current knowledge of healthcare reimbursement practices, payer requirements, and industry standards.

Analyze revenue cycle data and trends and use findings to guide operational decisions and improvement initiatives.

Compliance & Financial Integrity Maintain appropriate internal controls related to accounts receivable, cash management, collections, and other financial processes.

Ensure compliance with applicable federal and state regulations, payer requirements, contractual obligations, and HMC policies and procedures.

Promote accurate patient registration, documentation, coding, billing, and reimbursement practices.

Ensure medical record documentation supports appropriate coding and billing.

Monitor payer contracts, reimbursement requirements, and payment practices for compliance and accuracy.

Support charge capture and charge master/CDM integrity.

Identify potential compliance, reimbursement, or financial risks and recommend appropriate corrective action.

Maintain appropriate confidentiality and security of patient financial and health information.

Leadership & Team Management Provide leadership, direction, coaching, and support to Patient Financial Services staff.

Establish departmental expectations, priorities, and performance standards.

Monitor staffing needs, productivity, timekeeping, and departmental performance.

Assist with recruitment, selection, onboarding, training, and development of department employees.

Ensure employees receive the education, training, tools, and resources necessary to perform their responsibilities effectively.

Promote accountability and adherence to HMC policies, procedures, and standards.

Foster a collaborative, respectful, and service-focused work…