Operations Specialist

Brief Description
The Operations Specialist is responsible for:

• Managing the application/reapplication and tasks related to the pre-inspection processes to meet needs of inspectors, commissioners, and participant laboratories for LAP, FDT, BAP and RLAP.
• Maintenance of a laboratory’s accreditation cycle.
• Working independently using critical thinking skills and diverse procedures to manage pre-inspection processes for all programs and inspection initiatives.
• Advanced problem-solving abilities for routine and non-routine application and inspection situations.
• Monitoring accreditation timelines and workload distribution.
• Providing customer service for pre-and post-inspection processes.

• Analyze, organize, and process requests for applications and the applications/reapplications materials for all accreditation programs, assuring completeness and accuracy within defined time periods, and initiate follow-up where necessary.
• Perform/review checklist usage report, on applications, reapplication and completed staff assignments, to ensure proper checklist assignment for the inspection process.
• Review, maintain and update laboratory demographics utilizing Organization Profile, Business Process Workflow (BPM) and Scores for;
  • laboratory activity menu,
  • laboratory director information,
  • laboratory contact information,
  • laboratory demographic information
  • checklist usage,
  • Accreditation events and cycles, and
  • history.
• Process and communicate notification from laboratories of mergers, split-outs, reinstatements, anniversary date changes, onboarding calls, and terminations.
• Create Cases in Salesforce for relevant phone, email and chat inquiries.
• Perform personnel maintenance in Scores and Oracle.
• Provide ACD phone and chat assistance to program participants, inspectors, and commissioners regarding the accreditation cycle, application process, utilizing the online system to submit application/reapplication materials, requirements for accreditation and inspection process.
• Monitor and maintain the BPM Work Queue to ensure timely retrieval of application/reapplication and maintenance documents.
• Investigate, resolve, and respond to inquiries and problems related to the accreditation cycle, application process, materials, and the programs’ policies and procedures that come via phone, fax, email or Salesforce.
• Initiate appropriate correspondence and monitor follow-up of laboratory change approvals with Regional Commissioners.
• Identify potential enhancements for Scores, Oracle, Salesforce, and Online Application system (Org Profile) as it relates to application/reapplication and relevant accreditation cycle processes; participate in the design, testing, and implementation of these changes.
• Participate in the training and education of new Regional and State Commissioners, Regional Assistants, and other LAP staff.
• Participate as a productive team member to assure department goals and objectives are met.
• Perform other duties as assigned by the Director or Manager.

• Excellent organizational and decision-making skills.
• Excellent communication skills both verbally and written.

• Ability to prioritize fluctuating workload and multiple demands.
• Ability to meet deadlines.
• Demonstrated proficiency of clinical laboratory processes and terminology is desirable.

• Familiar with Microsoft Windows’ applications and Oracle.

• College degree preferred but not required.

• Minimum 2 years experience in a business or healthcare related business or customer service environment.

• None

This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements.

Salary Range: $24.00 - $30.00 hourly