Housekeeping SupervisorInspector

Benefits

• Employee discounts
• Training & development

Job Title:

Lead/Head Housekeeper

Department:
Housekeeping

Reports To:

Property General Manager

FLSA Status:
Non-Exempt

The lead/head housekeeper will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, vacuuming, and notifying maintenance of any issues. You should be able to lift 25 pounds and have an eye for cleanliness. This position is for those who enjoy a high-speed environment, making it possible to finish cleaning a room within 30 minutes, is a self-starter and excellent at managing their time effectively.

This is also a supervisory role. You will be responsible for supervising the department, ensuring all room attendants are trained properly, maintaining inventory, maintaining and creating the department schedule, and assisting in the interviewing processes for the department.

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean outdoor ashtrays, and transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Wear uniform at all times while on duty.
• Inventory – monthly linen inventory, weekly inventory of supplies, stocking supplies in all closets.
• Checking and signing off on clean rooms.
• Deep cleans – construct a proper schedule for deep cleans along with supervising and assisting.
• Assigning housekeepers daily tasks.
• Staffing – looking ahead at occupancy to determine the number of employees needed for the upcoming days.
• Assisting the General Manager with the interview process for the department.

• Adaptability:
  Adapts to change in the work environment. Manages competing demands, accepts criticism and feedback. Changes approach or method to best fit the situation.
• Communications:
  Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Cooperation:
  Establishes and maintains effective relationships. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Helps and supports co‑workers. Works cooperatively in group situations. Works actively to resolve conflict.
• Customer Service:
  Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability:
  Commits to doing the best job possible. Follows instructions. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving:
  Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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