Front Desk Associate

Come work in the most scenic area in Illinois,Starved Rock Lodge,nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences.

Come join our talented team and begin your next adventure!

Provide extraordinary hospitality to all guests and visitors through efficient and timely reservations, check-ins/check-outs, as well as proactive handling of guest needs.

• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
• Register and assign rooms to guests, issue room keys, and keep accurate online records of assigned rooms.
• Follow check-out processes, ensuring that guest wait times are minimal and that statements are accurate. Collect payment from departing guests and provide receipts.
• As needed, respond to inquiries regarding future reservations for rooms and assist guests with dining and special event reservations.
• Act as telephone operator, answering calls, and responding to caller needs or routing them to the appropriate person or department.
• Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
• Keep front and back-office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Assist other team members by sharing knowledge of the park and surrounding area.
• Understand the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties as assigned.

• Provide excellent customer service to meet and exceed customer expectations
• Must be able to present a positive image of the company in an upbeat, professional manner
• Strong communication and interpersonal skills
• Basic computer skills including Microsoft Office (Word, Excel, Outlook)
• Ability to multitask, utilize time wisely, and work independently
• Must be able to work a variety of day, night, weekend, and holiday shifts
• Must be able to stand for long periods of time

Education:

High School diploma or equivalent required

Experience:

Minimum 1 year of experience in a customer service role
Previous hotel/resort front desk experience preferred

• Paid Time Off
• 401k Program
• Life Insurance
• Disability Coverage
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.