Room Attendant (Harrah's Metropolis, Illinois

Job Summary

Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service.

How You Will Create The Extraordinary

• Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.
• Demonstrate proper attendance according to company standards.
• Adjust and is flexible to meet changing work needs and demands.
• Works cooperatively with own and other teams to achieve common goals.
• Exhibits cooperative attitude while working on all job tasks, willingly assisting others.
• Demonstrates proper dress code, which includes proper display of the employee I.D. badge.
• Demonstrates proper use of safety practices in all procedures.
• Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
• Demonstrate proper use of PPE (glasses, gloves, belts).
• Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
• Must attend OSHA and related safety training.
• Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.
• Demonstrate proper equipment usage according to department standards.
• Demonstrate proper use of chemicals and MSDS sheets.
• Must be able to strip beds and pull unwanted trash from rooms.
• Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.
• Customer concerns in the employee's area of responsibility are handled immediately and reported to the supervisor for follow-up.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner always.

What You Will Need

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• High school diploma or GED equivalent preferred.

Additional Requirements

• Physical
  - Must be able to:
• Maneuver in casino areas, up and down stairs and reach above shoulder level.
• Push, pull and carry up to 100 pounds.
• Tolerate areas containing secondary smoke.
• Use and operate vacuum cleaners, floor cleaning equipment, dust pans, and brooms.
• Work around crowded areas.
• Read labels on chemical bottles.
• Stoope, bend, reach and pull around casino and restroom areas.
• Use finger movement and rotation wrist motion when cleaning and wiping surface areas.
• Read, write, speak, and understand.
• Tolerate cleaning chemicals without developing an allergic reaction.
• Mental
  - Must be able to:
• Communicate directly with management, staff and guests.
• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.
• Work under stressful conditions.

Together We Win

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Gaming

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

FLSA Status:
Non-Exempt

Legal

Employer:

MIL

Multi-Property:
No

Bonus Plan:
No

License(s):
Illinois Gaming Level 3

Job Info

• Job Identification 86783
• Job Category Housekeeping and Laundry
• Job Schedule Full time
• Locations Harrah's Metropolis