Front Desk Agent - Hampton Inn Chicago Midway Airport

Front Desk Agent – Hampton Inn Chicago–Midway Airport Position Summary The Front Desk Agent is responsible for delivering exceptional guest service from arrival through departure. This role ensures a welcoming environment, efficient check‑in/check‑out processes, accurate reservations, and prompt resolution of guest needs. As the face of the Hampton Inn Midway, the Front Desk Agent upholds Hilton’s high service standards and creates a friendly, reliable experience for every guest.

Key Responsibilities Greet guests warmly upon arrival and provide efficient check‑in and check‑out services.

Manage reservations, room assignments, and guest profiles using the property management system.

Respond to guest inquiries, requests, and concerns with professionalism and a service‑focused attitude.

Provide information about hotel amenities, local attractions, transportation options, and dining recommendations.

Handle payment transactions, verify identification, and maintain accurate billing records.

Maintain a clean, organized, and welcoming front desk and lobby area.

Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met promptly.

Follow Hampton Inn brand standards for service, cleanliness, and hospitality.

Assist with daily reports, shift checklists, and administrative tasks as assigned.

Uphold safety, security, and confidentiality procedures at all times.

Support a positive team environment and contribute to overall guest satisfaction scores.

Qualifications Previous hotel or customer service experience preferred; hospitality experience a plus.

Strong communication and interpersonal skills with a friendly, professional demeanor.

Ability to multitask in a fast‑paced environment, especially during peak check‑in/check‑out periods.

Proficiency with computers; experience with hotel PMS systems preferred.

Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.

High school diploma or equivalent required.

Physical Requirements Ability to stand for extended periods.

Ability to lift up to 25 lbs occasionally.

Ability to move, bend, and reach as needed to assist guests and perform front desk tasks.