HR Automation & Continuous Improvement Manager

Location: Northfield

Job Summary

The HR Automation & Continuous Improvement Manager leads work to enhance delivery of HR services through automation, process optimization, and user experience improvements. This role will partner closely with a wide range of HR and technology stakeholders to simplify processes, implement AI tools, and embed new ways of working throughout the organization. The role requires strong project management, change leadership, and employee-centered thinking.

Job Description

MAJOR RESPONSIBILITIES

HR Technology & Automation Portfolio Management

• Manage end-to-end project delivery for AI tool implementation, including planning, execution, and stakeholder alignment.
• Utilize AI and automation solutions to enhance HR delivery (examples include chatbots, Agentic AI tools, intelligent routing, and predictive analytics).
• Collaborate with technology teams to ensure seamless integration with HR systems and processes.

Continuous Improvement

• Support refinement of Medline’s multi-year HR automation and continuous improvement roadmap.
• Partner with IT and external vendors to pilot and scale digital tools that reduce manual effort and improve the ease of completing HR-related actions at Medline.
• Monitor vendor and market trends for new opportunities to proactively improve HR tools and processes.
• Support the creation of an HR content strategy to ensure access to user-friendly materials.

Change Management & Stakeholder Engagement

• Lead HR change management activities to drive adoption and engagement for new tools and processes.
• Develop communication strategies and change networks to ensure consistent stakeholder alignment and readiness.

MINIMUM JOB REQUIREMENTS

Education

Bachelor’s degree in HR, Business, IT, or related field

Certification / Licensure

Work Experience

• At least 5 years of experience in HR operations, HR technology, or HR process design/improvement.
• At least 3 years of experience leading HR teams.

Knowledge / Skills / Abilities

• Strong knowledge of HCM and Service Management platforms.
• Deep understanding of HR employee life cycle and associated business processes.
• Experience creating and maintaining HR knowledge base content.
• Data-driven mindset with the ability to identify tangible opportunities for improvement, optimization, or automation.
• Strong communication and collaboration skills to effectively interact with cross-functional teams.

PREFERRED JOB REQUIREMENTS

Education

Certification / Licensure

Work Experience

• Experience supporting or leading HR continuous improvement teams.

Knowledge / Skills / Abilities

• Experience with AI tools, automation technologies, and digital transformation initiatives.
• Familiarity with employee journey mapping or design of processes based on persona/population.
• Experience with Workday, UKG, and Zendesk systems.
• Expertise in building and managing knowledge and content taxonomies.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$ - $ Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click

here

. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page

here

.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.