Benefits Specialist

Job Overview

The Benefits Specialist will answer incoming calls and communicate with employees regarding benefits, status of claims and policies. This individual will process and administer all leave of absence requests and disability paperwork: medical, personal, administrative, and FMLA, enroll new employees for benefits and maintain a comprehensive benefits file on all employees. This individual will report to and work closely with the Director of Compensation and Benefits.

Perform complex administrative duties following established procedures in group life, medical, dental, vision, short and long term disability, and retirement plans.

• Administers all aspects of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, etc.)
• Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
• Maintains appropriate contact with all employees on leave to ensure all relevant completed medical documentation is submitted for timely review and coordinates all aspects of return to work
• Excellent Customer Service skills
• Must be focused on and interested in delivering high quality service to employees
• Documents all calls and communicates employee needs to appropriate parties. Follows up and completes all work originating from employee phone calls, in-person, or on-line communication
• Creates and maintains benefits file on every employee. Updates information as necessary or required from in-person requests and on-line request for changes/updates
• Contact carrier representatives to assist with the resolution of administrative problems and various questions or concerns
• Maintains benefit-related manuals and materials
• Ensures the accuracy of all benefits enrollments in the benefits administration system and payroll system to provide vendors with accurate eligibility information.
• Updates the information on the employee ‘intranet’ site to ensure accuracy
• Tracks activities of COBRA vendor to ensure notices are timely sent, track employee COBRA payments. Issue manual COBRA notices when necessary
• Ensures the documentation/applications/certificate of health of medical, dental, vision and optional insurance products are accurate, complete and submitted to carriers
• Delivers benefits information at New Hire Orientation on a weekly basis
• Assist the Management Team of Compensation and Benefits as requested or assigned
• Other duties and responsibilities as assigned

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Bachelor’s Degree with two (2) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as group life, medical, dental, vision, short and long term disability, and retirement plans from a mid-size company – required
• OR an Associate’s Degree with four (4) years’ experience directly working with the administration of employee benefits, FMLA policies and procedures and insurance policies such as group life, medical, dental, vision, short and long term disability, and retirement plans from a mid-size company – required
• Outstanding verbal and written skills – required
• Experience setting-up, inputting, maintaining, and adjusting information in Microsoft Dynamics GP (a skills test may be required) – preferred
• Proficiency with setting up databases and conducting trend analysis is strongly preferred
• Experience and ability with setting-up Excel workbooks, spreadsheets, reports, knowledge of Word Windows required (skills test) – required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $52,600.00 - $65,000.00 (The base pay will depend on factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following: group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.

Entry level

Full-time

Human Resources

Entertainment Providers