Business Specialist, Workforce Staffing

Key Job Responsibilities

• Implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses.
• Partners but does not manage relationships with local Site Leadership teams (Operations, Finance, Human Resources, and associated workflow teams) to optimize labor requirements.
• Audits risk report for LO accuracy and resolves defects the same day.
• Executes all Day 1 Denial simulations and maintains zero backlog.
• Executes Red Level Changes (RLCs) with zero defects.
• Executes weekly cadences to ensure LO locks and RLCs are processed within SLA and verified for accuracy.
• Acts as the first escalation point for Site and PPT leadership to solve problems for stakeholders.
• Follows documented escalation matrix through SME lanes.
• Educates internal and external stakeholders on WFS hiring procedures.
• Develops and maintains relationships with both internal and external stakeholders to build long‑term partnerships.
• Maintains awareness of market risk to fill site labor order volumes.
• Manages the analysis of daily, weekly, and monthly reporting of Workforce Staffing performance via key performance indicators for the line of business, producing digestible reports.
• Uses labor‑planning metrics to proactively identify site/market hiring risks.
• Provides feedback and insight to leaders regarding process changes or recommendations for improvement.
• Monitors candidate feedback to identify barriers and makes real‑time adjustments accordingly.
• Works in conjunction with the WFS SME team on relevant projects, documenting in Asana.
• Requires a flexible schedule and travel up to 10%.

• Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack and Chime.
• Bachelor's degree, or 2+ years of Amazon experience.

• 1+ years of experience within Amazon Workforce Staffing or 3+ years of previous Staffing or Human Resources with a focus in high volume hiring or staffing initiatives.
• Strong analytical skills, knowledge of Lean, Six Sigma and Kaizen methodologies.
• PMP Certification or similar certifications/experience with project management.
• Excellent business judgment, able to step back and view long‑term vision for departmental growth; resourceful, able to manage ambiguity, and prepared to get involved if needed.
• Eager to learn and master new challenges, demonstrated by a strong track record of problem solving and solid analytical capability.
• Thrives in an ambiguous environment, inclined to operate with flexibility, and commits the time required to see a project through to completion and success.
• Strong organizational skills with attention to detail and the ability to prioritize competing demands.
• Innovative and strategic, able to identify unique solutions to ambiguous and often unfamiliar problems.
• Self‑starter with an eye for detail, deadlines, and reporting.
• Demonstrates strong ability to influence without authority.
• Excellent written and verbal communication skills.
• Highly organized and detail‑oriented, able to prioritize multiple simultaneous tasks and pivot quickly to respond to changing business demands.
• Ability to multi‑task and manage workload in a rapidly changing environment.
• Ability to thrive in a fast‑paced, ever‑evolving—and often ambiguous—work environment.
• Ability to earn trust, lead, and achieve results without authority, and build and maintain rapport.
• Ability to communicate clearly and concisely, both verbally and in writing.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below)./accommodations for more information.

Salary: USD 48,800.00 – 85,400.00 annually (varies by location). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at /benefits
.