HR Service Center Representatives
Listed on 2026-08-15
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HR/Recruitment
HR Generalist / Talent Management, Recruiter / Talent Acquisition
Working Title Human Resources Service Center Representative
Career Progression Track S00
Track Level S1 - Entry Level Support
FLSA Code
FLSA Code Nonexempt
Patient Sensitive Job Code?
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift
Shift Day
Work Schedule Summary
VP Area
VP Area President
Department
Department 00410 - Human Resources
Location
Location Campus
City
City Salt Lake City, UT
Type of Recruitment
Type of Recruitment External Posting
Pay Rate Range
Pay Rate Range $18.50
Close Date
Close Date 11/11/2026
Priority Review Date (Note
- Posting may close at any time)
Priority Review Date (Note
- Posting may close at any time) 08/18/2026
Job Summary
Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator:
https://(Use the "Apply for this Job" box below)..php
Responsibilities
Human Resources Service Center Representative, I
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. Performs routine tasks as directed and under close supervision.
Requires little to no related experience.
Human Resources Service Center Representative, I - Department Specific Responsibilities:
- Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet.
- Assist with Benefits
:
Help employees with benefit selections and changes, ensuring they understand their options. - Learn Human Resources Policies
:
Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees. - Perform Administrative Tasks
:
Execute routine administrative duties such as data entry and maintaining employee records. - Support Human Resource Initiatives
:
Participate in Human Resource projects and initiatives as directed, providing logistical support.
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences
- Experience working in a call center or a high-volume customer service role
- Strong active listening and verbal/written communication skills
- Ability to multitask and manage time effectively
- Comfortable with conflict resolution with the ability to deescalate
Type
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.
Please contact Utah Retirement…
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