Human Resource Coordinator - Temporary Workforce

Description

sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including

• paid time off
• holiday pay
• health
• dental
• vision insurance
• life insurance
• an education assistance program
• short- and long-term disability
• wellness resources
• identity theft protection
• a 401k with employer match

Be part of a legacy of excellence and growth with sg360!

We are seeking a Human Resources Coordinator - Temporary Workforce to coordinate the day-to-day processes supporting sg360's temporary workforce program. The position serves as the primary point of coordination among Human Resources, Operations, and staffing agency onsite representatives to support staffing coverage, consistent processes, timely communication, accurate reporting, and workforce stability.

The position monitors agency service delivery, maintains temporary workforce records and reporting, follows up on open issues, and elevates recurring or significant concerns to the appropriate Human Resources, Operations, or agency leader.

• Monitor daily staffing levels, fill rates, call-offs, no-shows, and replacement activity and follow up on identified gaps.
• Support consistent execution of temporary workforce processes, including onboarding coordination, attendance reporting, assignment changes, replacement requests, conversions, and assignment separations.
• Maintain current procedures, contact information, responsibilities, timelines, and escalation paths for temporary workforce activities.
• Communicate staffing updates, process changes, and open items to the appropriate internal and agency contacts.

• Serve as the primary HR contact for staffing agency onsite representatives.
• Monitor agency responsiveness and service delivery against established expectations.
• Follow up with onsite representatives regarding open staffing requests, attendance reporting, employee communication, documentation, and other service requirements.
• Document recurring service concerns and elevate unresolved issues to the appropriate agency and sg360 leader.
• Assist with regular agency service review meetings and track action items through completion.

• Prepare and maintain temporary workforce reports, dashboards, and agency scorecards.
• Track staffing levels, fill rates, attendance, retention, turnover, no-shows, replacement activity, and conversions.
• Review information for accuracy and reconcile differences between agency and company records.
• Identify trends and recurring issues and provide findings to Human Resources and Operations leadership.
• Maintain organized records of agency follow-up, escalated concerns, commitments, and resolution status.

• Monitor temporary workforce attendance, retention, and turnover trends.
• Coordinate with Operations and agency onsite representatives to identify factors affecting workforce stability.
• Support onboarding, communication, recognition, and retention activities for the temporary workforce.
• Gather and organize feedback regarding scheduling, transportation, training, supervision, and workplace concerns for review by the appropriate leader.
• Follow up on agreed actions and monitor results.

• Receive and route temporary workforce questions and concerns to the appropriate agency or internal contact.
• Track open issues and follow up to…